Frequently asked questions

  KYC

What supporting documents do I need to provide to complete my verification?

POI (Proof of identity): one of the below documents.

1. Passport

2. Driving License

3. ID card

4. Government-issued ID

POA (Proof of Address): one of the below documents.

1. Bank statement (address must be mentioned and received within six months)

2. House document (under your name or your parent's name)

3. Tenancy agreement (under your name or your parent's name)

4. Car document (under your name or your parent's name)

5. Utility bill (Water/ Electricity/Gas, etc, and received within six months)

Note: If none of the documents are available in your name, you can send any of the above documents in the name of first-class persons (such as parents and spouses).

Note: Please pay attention to the date of the submitted documents. The date of the papers should not be more than six months old. If it is old, it will be rejected by our system.

How can I complete my verification?

After registration, you have to upload a valid proof of identity and a valid proof of address to complete your verification Process.

Can I update my personal information?

If you wish to update your email address, you can submit the request via your client area. Go to profile menu. Click on change for each information that you eant to change

Can I update my email and phone number after initial registering ?

Log in to your client area, choose profile from the menu. For changing either mobile number or email address click on the change button in front of each. Then choose email for receiving a pin. Then choose the new email or mobile number you want to update. And enter the pin which was sent to your email address. Click on continue. Your request will be sent to our KYC team. After the acceptance of your request, you will receive an email, indicating the change of your email address or phone number.

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● OPO GROUP LTD. is a Securities Dealer registered in Seychelles  with registration number 8430865-1 and authorized by the Financial Services Authority (FSA) with license number SD124. The registered office of Opo Group Ltd is at CT House, Office 9D, Providence, Mahe Seychelles. ● OPO GROUP. is an approved member of The Financial Commission an international organization engaged in the resolution of disputes within the financial services industry in the Forex market located in Hong Kong and London. The Financial Commission protects traders’ interests, providing insurance for up to €20,000 per case.● OPO GROUP LLC. is authorized under the Provision of Investment Services, Limited Liability Company act chapter 151 of the revised Laws of Saint Vincent and Grenadines 2009, With Number 866LLC2021 and with registered office: Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines.● RISK DISCLAIMER:  Trading involves a high level of risk and may not be suitable for all traders or investors. You should carefully consider your trading goals or objectives, financial situations, level of experience and needs before entering into margin trading with Opofinance. There is a risk of losing substantially more than the investor’s initial investment. Hence, we advise you to only trade the products if you fully understand the risks involved, and can afford them.● OTHER INFORMATION:  The information on this website is subject to change at any time without any prior notice and is solely for educational purposes. The contents do not constitute investment advice and are provided as general market commentary. OPOFINANCE has taken measures to ensure the accuracy of the contents, however, does not guarantee it and is not liable for any losses incurred directly or indirectly from the use of or reliance on the website’s information. Please read out the full  Risk Disclosure Statement.● Important:  We are not accepting users from these countries: Turkey, Australia, USA, Japan, Canada, and North Korea.
● Refund:  For refunds please email to ([email protected]) and withdrawals take up to 1 business day.

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